Our Policies
IN HOUSE POLICY
PAYMENTS
GUEST
TIME | FOOD QUALITY
ALL CUSTOMERS WILL UNDERGO A SEARCH WITHOUT EXCEPTION. SECURITY PERSONNEL ARE AUTHORIZED TO CONFISCATE ITEMS BEFORE ENTERING THE PREMISES. VELVET ROOM AND THE PROPERTY OWNERS DISCLAIM ANY RESPONSIBILITY FOR LOST, STOLEN OR DAMAGED BELONGINGS. BY ENTERING AND DINING WITH US, YOU ACKNOWLEDGE AND CONSENT TO BEING RECORDED AND POTENTIALLY FEATURED ON OUR SOCIAL MEDIA CHANNELS. A PHYSICAL GOVT. ISSUED IDENTIFICATION OF 21+ IS REQUIRED FOR ENTRY.
WE ONLY ACCEPT PAYMENTS VIA CASH & CHIP ENABLED CARDS. APPLE PAY, CHECKS, OR CASH APP ARE NOT ACCEPTED. ALL CARD TRANSACTIONS MUST BE ACCOMPANIED BY MATCHING IDENTIFICATION. FOR LARGE PARTIES WE ONLY TAKE TWO CARDS. IN ADDITION A 3% SURCHARGE APPLIES TO CREDIT CARDS.
PARTIES OF 8 OR LESS REQUIRE RESERVATIONS MADE THROUGH RESY. LARGER GATHERINGS REQUIRE CONTACT THROUGH VIA EMAIL OR PHONE DURING BUSINESS HOURS. A IN HOUSE GRATUITY OF 20% WILL BE ADDED FOR ALL PARTIES. IN ADDITION YOU CAN ADD A PERSONAL TIP FOR YOUR SERVER. I
IT IS ESSENTIAL TO ARRIVE PUNCTUAL FOR ALL RESERVATIONS. A GRACE PERIOD OF 15 MINUTES WILL BE ALLOWED; HOWEVER, IF YOUR PARTY DOES NOT ARRIVE WITHIN THIS TIME FRAME, THE RESERVATION WILL BE CANCELED AND YOU WILL LOSE YOUR DEPOSIT. TO ENSURE SEATING ALL OF YOUR PARTY MUST BE PRESENT.
WHILE WE MAKE THE EFFORT TO ACCOMMODATE YOU IF POSSIBLE, WE CAN NOT ASSURE SEATING AFTER A CANCELLATION.
​
PLEASE NOTE THAT ONCE A DISH/DRINK IS PREPARED & SERVED, WE ARE UNABLE TO REMOVE IT FROM YOUR BILL BASED SOLELY ON PERSONAL TASTE PREFERENCES. OUR TEAM WORKS DILIGENTLY TO ENSURE EVERY DISH/DRINK MEETS HIGH STANDARDS OF QUALITY AND IS ACCURATELY PREPARED ACCORDING TO THE MENU DESCRIPTION. DISHES/DRINKS THAT ARE CORRECTLY MADE AND SERVED AS ORDERED WILL BE CHARGED ACCORDINGLY.