Our Policies
IN HOUSE POLICY
PAYMENTS
GUEST
TIME | FOOD QUALITY
ALL CUSTOMERS WILL UNDERGO A SEARCH WITHOUT EXCEPTION. SECURITY PERSONNEL ARE AUTHORIZED TO CONFISCATE ITEMS BEFORE ENTERING THE PREMISES.
VELVET ROOM AND THE PROPERTY OWNERS DISCLAIM ANY RESPONSIBILITY FOR LOST, STOLEN OR DAMAGED BELONGINGS.
WHEN YOU COME & DINE WITH US, YOU ACKNOWLEDGE AND CONSENT TO BEING RECORDED AND POTENTIALLY FEATURED ON OUR SOCIAL MEDIA CHANNELS.
A PHYSICAL GOVERNMENT ISSUED IDENTIFICATION IS REQUIRED FOR ENTRY.
(PICTURE OF ID IS NOT ACCEPTED)
21 & OLDER ONLY!!!
WE ONLY ACCEPT PAYMENTS VIA CASH & CHIP ENABLED CARDS.
(NO TAP ALLOWED!!!)
WE DO NOT ACCEPT AMERICAN EXPRESS, APPLE PAY, CASH APP, CHECKS OR GIFT CARDS!!!
ALL CARD TRANSACTIONS MUST BE ACCOMPANIED BY MATCHING IDENTIFICATION.
FOR LARGE PARTIES, WE ONLY TAKE TWO CARDS. IN ADDITION TO A 3% SURCHARGE APPLIES TO CREDIT CARDS.
PARTIES OF 6 OR LESS REQUIRE RESERVATIONS MADE THROUGH RESY.
LARGER GATHERINGS REQUIRE CONTACT THROUGH VIA EMAIL, TEXT OR PHONE DURING BUSINESS HOURS.
FOR PARTIES 4 OR MORE, AN IN HOUSE GRATUITY OF 20% WILL BE ADDED. YOU ARE WELCOME TO ADD AN ADDITIONAL PERSONAL TIP FOR YOUR SERVER.
IT IS ESSENTIAL TO ARRIVE PUNCTUAL FOR ALL RESERVATIONS. A GRACE PERIOD OF 15 MINUTES WILL BE ALLOWED; HOWEVER, IF YOUR PARTY DOES NOT ARRIVE WITHIN THIS TIME FRAME, THE RESERVATION WILL BE CANCELED AND YOU WILL LOSE YOUR DEPOSIT. TO SECURE YOUR SEATING ALL OF YOUR PARTY MUST BE PRESENT.
WHILE WE MAKE THE EFFORT TO ACCOMMODATE YOU IF POSSIBLE, WE CAN NOT ASSURE SEATING AFTER CANCELLATION.
PLEASE NOTE THAT ONCE A DISH/DRINK IS PREPARED & SERVED, WE ARE UNABLE TO REMOVE IT FROM YOUR BILL BASED SOLELY ON PERSONAL TASTE PREFERENCES. THIS ALSO APPLIES TO ANY OPEN BOTTLES BROUGHT OUT TO YOUR TABLE THAT WAS “NOT TOUCHED”. OUR TEAM WORKS DILIGENTLY TO ENSURE EVERY DISH/DRINK MEETS HIGH STANDARDS OF QUALITY AND IS ACCURATELY PREPARED ACCORDING TO THE MENU DESCRIPTION. DISHES/DRINKS THAT ARE CORRECTLY MADE AND SERVED AS ORDERED WILL BE CHARGED ACCORDINGLY.